Sometimes when our customers export their PDF files to Word, they can’t edit the text in their new Word file.
This happens when the original document was scanned (and converted to PDF) using a scanner that did not use Optical Character Recognition (OCR) technology. The end result is a PDF containing an image of the document rather than the document itself.
Note: OCR is a technology that can identify letters and numbers in an image, and transform them into selectable, editable, and searchable text.
OCR is available to all users with a “PDF Pro + OCR” subscription. If your subscription does not have OCR and you would like to add it, you’ll have to upgrade your subscription. This can be done from the Settings menu in your Account.